Anywherehost guarantees that your web site will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where Anywherehost has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar issues with subscriber’s domain name, routing issues between subscriber location and Anywherehost data center. The uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, wars or any other natural or unnatural events that Anywherehost has no direct control over.
This guarantee may be requested at anytime if the subscriber feels that our uptime has dropped below 99.9%. A request for this guarantee must be submitted via Anywherehost’s Refund Request form. If requesting a refund, we require that the subscriber attach ping results, traceroute results and any other tangible evidence of an uptime failure. Please note that we cannot accept uptime statistics provided by advertising and review sites that promote their advertising clients over actual measured results.